Returns & Refund Policy | STAX.

RETURNS INFORMATION

We are sure you will love your STAX. as much as we do, but if for any reason you are unhappy with your purchase, you have 28 days to reach out and we will happily provide you with an EXCHANGE, REFUND or 120% STORE CREDIT (excluding shipping & processing fees).

  • We also offer direct exchanges, subject to stock availability. 
  • Sale items are purchased as final sale and can only be returned for a store credit - strictly no refunds or exchanges.
  • Items must be returned in original condition - unworn, unwashed, with all tags attached.
  • For hygiene reasons, we do not accept returns of Face Masks, G-Strings and Body Suits. 
  • We aim to process all returns within 10 business days of receiving your items. You will be contacted via email with the details of your processed return. Please note, this time period may vary slightly in busy periods. 
  • Please email help@stax.com.au prior to initiating a return if you believe the product is damaged, faulty or not what you ordered.

 RETURNS:

To start, select a return click HERE.

AUSTRALIAN RETURNS: 

  • All accepted returned items will receive a REFUND OR 120% STORE CREDIT.
  • The extra 20% is up to STAX.'s discretion and is subject to change at any time.
  • For Australian customers, a fee of $8.95 will be deducted from your store credit, refund or exchange to cover shipping and handling fees.
  • Direct exchanges are able to be facilitated online, if the items are in stock.

 INTERNATIONAL RETURNS: 

  • Please note International Returns are currently only eligible for a full REFUND OR STORE CREDIT
  • All International Returns are subject to a returns fee, to cover the shipping label & processing fees. This fee differs per market.

 

AFTERPAY/ZIPPAY RETURNS:

If you have purchased through Afterpay/ZipPay, the returns process is the same as the above. If a store credit is issued, your Afterpay payment plan will continue. If a refund is issued, any future payments will cease and any payments made will be refunded to your account.

IN STORE RETURNS:

  • The following policy applies to all STAX. retail locations. 
  • Purchases made in store are eligible for return either in store or online through our portal.
  • All in store returns will receive a REFUND OR STORE CREDIT.
  • Direct exchanges are able to be facilitated in store, if the items are in stock.
  • Online purchases are able to be returned or exchanged in store, if the items are in stock.
  • PLEASE NOTE: Orders made during our Liverpool Archive Sale are final sale and not eligible for a return due to change of mind. 

Should you have any further questions regarding your return, please reach out;

help@stax.com.au